We at Salter Australia pride ourselves on our customer service and we will endeavour
to ship all purchased goods as soon as is practically possible.
Should we anticipate any delays in the shipping of your goods, such as stock unavailability,
we will contact you firstly by your telephone number, and secondly by you email
address (both need to be supplied to us during the purchasing process through this
web site).
If we are not able to despatch the goods from our warehouse within two working days
from the time of purchase, we will also contact you to advise you of the delay.
At all times you are welcome to contact Salter Australia to enquire about the progress
of the shipping of your goods.
Transport Companies
Salter Australia uses a number of preferred transport companies to deliver goods
locally, interstate, and internationally. We have developped a good
rapport with these companies and they in-turn have proven to be reliable, consistent
and economical over a long period of time.
We aim to charge our customers fair and reasonable freight charges based on the
total shipping weight of goods you purchase. Should you feel our freight
charges are unreasonable, please contact our nearest branch to you to lodge your
concerns.
Freight Charges
All equipment sold on this web site has a Freight Rate. This Rate takes in to
consideration the packaged weight of the equipment and its packaged dimensions (volume).
Simply put, heavier and more bulkier items attract a higher Freight Rate.
We then use a simple formula to calculate the total freight charges for all the
items you purchase online. We totalise the Freight Rates of all items you have purchased
and multiply this by $2 + GST. We then add $14 + GST to arrive at a final freight
charge. The $14 + GST ensures that a minimum freight charge is established before
goods are despatched.