We at Salter Australia pride ourselves on our customer service and we will endeavour to ship all purchased goods as soon as is practically possible. Should we anticipate any delays in the shipping of your goods, such as stock unavailability, we will contact you firstly by your telephone number, and secondly by you email address (both need to be supplied to us during the purchasing process through this web site). If we are not able to despatch the goods from our warehouse within two working days from the time of purchase, we will also contact you to advise you of the delay.
At all times you are welcome to contact Salter Australia to enquire about the progress of the shipping of your goods.
Salter Australia uses a number of preferred transport companies to deliver goods locally, interstate, and internationally. We have developed a good rapport with these companies and they in-turn have proven to be reliable, consistent and economical over a long period of time. We aim to charge our customers fair and reasonable freight charges based on the total shipping weight of goods you purchase. Should you feel our freight charges are unreasonable, please contact our nearest branch to you to lodge your concerns.
Note that we do not use Australia Post, even to deliver to a Post Office Box. This is because of the handling involved in delivering items to our local Post Office.
All equipment sold on this web site has a Freight Rate. This Rate takes in to consideration the packaged weight of the equipment and its packaged dimensions (volume). Simply put, heavier and more bulkier items attract a higher Freight Rate. We then use a simple formula to calculate the total freight charges for all the items you purchase online. We total the Freight Rates of all items you have purchased and multiply this by $2 + GST. We then add $16 + GST to arrive at a final freight charge. The $16 + GST ensures that a minimum freight charge is established before goods are dispatched.
Note that if you ask us to deliver to a Post Office Box, an additional $12 surcharge will be added to the freight charge (after you proceed with a purchase but before you are charged). This is because we use a transport company to make deliveries and not Australia Post. We do not use Australia Post, even to deliver to Post Office Boxes, because of the handling involved in delivering items to our local Post Office.